If you have little or no experience using proxies, we strongly recommend that you do not place an order until you understand the basic setup and usage of the product you intend to purchase.
This is not because our support team is unwilling to help.
The main issue is that proxy usage depends heavily on your own environment, including your operating system, proxy software, fingerprint browser, relay server, TUN configuration, routing, firewall, DNS, local network, and other third-party tools.
In many support cases, customers can only provide a few screenshots or short descriptions and are unable to clearly explain their full setup. Without knowing the actual environment, our support team cannot reliably determine where the problem is occurring.
Trying to troubleshoot an unknown environment through fragmented information often wastes both the customer's time and SANETER's limited support resources.
What can SANETER support?
Our support team can generally assist with:
• Product and purchase questions
• Order and payment issues
• Confirming whether your proxy has been delivered correctly
• Checking whether the proxy service itself is functioning normally
• Eligible IP replacement requests
• Explaining SANETER's published product rules and verification standards
However, SANETER does not provide one-on-one technical setup or complete troubleshooting for your personal environment, including:
• Proxy software installation or configuration
• Chained-proxy setup
• Relay or transit server configuration
• TUN / virtual network adapter setup
• Fingerprint browser configuration
• VPS or server deployment
• DNS, routing, firewall, or operating-system network configuration
• Third-party panels, scripts, browser extensions, or applications
Our products are intended for customers who already understand how to use proxy services or who have their own technical resources available.
Using AI does not replace understanding your own environment
We understand that many users now rely on AI tools to configure proxy software, chained proxies, servers, or network environments.
AI can be useful for general guidance, but it does not always have complete visibility into your actual system, routing, software state, or network configuration.
When a setup does not work, an AI assistant may make assumptions based on incomplete information and direct troubleshooting toward the proxy itself even when the actual issue is elsewhere in the customer's environment.
This can create unnecessary confusion and additional support requests.
If SANETER verifies that the proxy itself is online and functioning normally, problems caused by your local software, routing, chained-proxy configuration, TUN setup, fingerprint browser, or other third-party environment are not considered proxy service failures.
Our support team cannot be responsible for fully diagnosing or rebuilding an environment that we do not control and cannot directly inspect.
Please do not purchase first and expect one-on-one training afterward
SANETER does not provide a Buy → Ask support to teach me → Ask support to configure everything → Refund if I still cannot use it service model.
If you do not yet understand basic concepts such as proxy IP, port, username, password, HTTP/SOCKS5, rotating, sticky, relay, or chained proxy, we recommend learning the basic usage process before purchasing.
You may use public tutorials, documentation, YouTube videos, AI tools, or your own technical support resources to learn the setup process, but SANETER customer support should not be treated as a personal network engineer or one-on-one proxy training service.
By placing an order, you acknowledge that you understand the basic use of the product and accept the scope of SANETER's customer support.
If you require extensive one-on-one setup assistance or someone to configure and troubleshoot your complete environment for you, please arrange the necessary technical assistance before placing an order.
