SANETER applies a strict refund policy because proxy products are digital network services delivered for immediate use.
We do not provide free trials, and our products should not be purchased with the expectation that you can test them first and request a refund if the result does not match your personal preferences.
When is a refund available?
For SANETER ISP proxy products, our official verification standard is:
IP2Location → Usage Type: ISP
If the IP you receive does not meet this standard, please contact our support team and we will replace it at no additional charge.
If the replacement IP still does not show Usage Type: ISP, you may either continue requesting a replacement until a compliant IP is provided, or request a refund for the affected proxy.
Important: SANETER does not support custom proxy selection
SANETER proxy products are designed for automated, efficient delivery at competitive pricing. They are not custom-built proxy services.
Unless a specific option is clearly shown as selectable on the product page, you cannot request SANETER to manually assign or guarantee attributes such as:
• A specific city
• A specific ISP or carrier
• A specific fraud, risk, purity, or reputation score
• A specific third-party database result
• Compatibility with a specific website, platform, application, or business use case
• Any other custom IP characteristic that is not explicitly included in the product specification
Please do not purchase first and hope that the randomly assigned proxy happens to meet a custom requirement, then request a replacement or refund if it does not.
SANETER has designed its system around automatic allocation, fast delivery, and affordable pricing. Our support team does not manually select IPs, and customer service agents do not have the ability or permission to lock, reserve, or customize a particular proxy for an individual customer.
Repeatedly asking support whether a specific city, carrier, score, platform compatibility, or other unsupported characteristic can be manually assigned will not change the allocation result.
If your business requires a proxy with a very specific attribute that SANETER does not explicitly offer as a selectable option, please do not place an order. Purchasing first and relying on luck only creates unnecessary after-sales work for both you and our support team.
What is not eligible for a refund?
The following situations do not qualify for a refund:
• Results from third-party IP checking platforms outside SANETER's official verification standard
• Fraud scores, risk scores, purity scores, reputation scores, or similar ratings
• AS Usage Type showing a value other than ISP when Usage Type correctly shows ISP
• A specific website, application, platform, or service rejecting or restricting the proxy
• The proxy not meeting a custom city, carrier, score, compatibility, or business requirement that was never included in the product specification
• Slow speed, high latency, or packet loss caused by your ISP, routing, relay server, local network, or cross-border connection
• Problems caused by chained-proxy, TUN, fingerprint-browser, DNS, software, or local network configuration
• Changing your mind, no longer needing the product, or finding another provider
• Purchasing the product simply to test whether you like it
We do not offer a Buy → Test → Refund model
SANETER products should not be purchased as temporary trials.
If your intention is: Buy → Test your preferred conditions → Keep it if you like it → Request a refund if you do not, please do not place an order.
Before purchasing, please review what the product actually includes. If an attribute is not listed as selectable or guaranteed, please do not assume it can be customized after payment.
By completing payment, you acknowledge that you have reviewed and accepted SANETER's published product specifications, allocation rules, verification standard, and refund policy.
Any rights or remedies that cannot legally be excluded under applicable law remain unaffected.
